Return & Refund Policy
Orders under 10 grams are not eligible to be returned. Custom synthesis orders are also not eligible to be returned unless specifically stated in the proposal.
For qualifying orders, the customer has 15 calendar days to return an item from the date it was received.
To be eligible for a return, the item must be unopened and in the same condition as when it was received.
A return material authorization (RMA) form is required to be filled out and included with the return. The RMA will be supplied by CTD, Inc.
Once we receive an eligible returned item, we will inspect the shipment and notify the customer that we have received the returned item.
If the return is approved, the customer is entitled to a refund less a 20% restocking fee. The refund will be issued via the best means available as determined by CTD, Inc.
The customer is responsible for shipping costs of the returned item and shipping and handling charges on the original purchase are not refundable.